Résumé

Graduate Medical Education

Residency Program Scheduler

Oct. 2024 - Current

• Create and manage the annual block schedules for the Pediatric Residency Program's residents.

• Develop, produce, and maintain daily call and shift schedules, elective schedules, and clinic attendance schedules for each resident.

• Ensure compliance with RRC and ACGME guidelines, UW School of Medicine requirements, and SCH service needs.

• Work with community-based clinic sites to ensure residents receive requisite community-based practice training.

• Create and maintain databases to track extensive data related to the residency program and each resident.

• Revise and standardize technical documents and recurring emails.

Pre-Anesthesia Testing Center

Administrative Assistant

October 2021 - October 2022

• Redesigned and optimized the Call Log system in Smartsheet, addressing and resolving data loss issues.

• Managed and triaged voicemails related to scheduling COVID-19 testing for children requiring anesthesia-based procedures.

• Trained and coached administrative staff and onboarding RNs on Call Log workflows to ensure seamless adoption.

• Supported the Nurse Team in transitioning from Smartsheet to the EPIC CRM system for improved efficiency.

Gastroenterology and Hepatology

Provider Deployment Coordinator

August 2023 - October 2024

• Oversee the deployment process, ensuring providers are scheduled in their respective clinics, procedural services, and inpatient services up to 12 months in advance.

• Act as the primary point of contact for deployment-related questions or concerns, including the Service Line Leader, Nurse Manager, Business Operations Managers, and Schedulers.

• Coordinate out-of-state outreach clinics and patient lists.

• Support leadership in deployment planning, implementation, and performance monitoring.

• Continuously refine deployment databases and systems, such as QGenda, EPIC HRC (Scheduling), Outlook, and SharePoint.

Administrative Assistant

 July 2021 - August 2022

• Provider Support: Attend to non-patient–facing tasks to improve provider efficiency and decrease delays in admin duties, such as reimbursement processing, schedule auditing, technical support, and travel tracking.

• Co-created and presented a departmental anti-racism survey, presented results on the Health Equity and Anti-Racism Action Plan and Code Purple (Behavioral Health Crisis Alert) Listening Sessions, presented on the disproportionate impacts of social engineering on marginalized communities.

• Other Duties as Assigned: Safety Coach, Provider meeting scheduling, reimbursement processing, Provider licensing, meeting minutes, event planning, office supply management, Cheer Committee, weekly newsletter.

COVID-19 Vaccine Outreach Clinics

Clinic Coordinator

Feb. 2021 - Sept. 2021

• Meaningfully interacted with patients, caregivers, and clinic staff to ensure a smooth flow of services and to promote SCCA’s core values (Kindness, Inclusivity, Balance, Honesty, Disruptive Innovation, and Engagement).

• Accessed WAIIS for real-time record-keeping to keep vaccine distribution on track.

Operations and Infrastructure

Admin Coordinator

Aug. 2020 - Jul. 2021

• Utilized previous strategic plan records to develop a multi-departmental accountability matrix for identifying action steps in addressing legacy issues.

• Collaborated with Direct Service Directors in developing prevention and response action plans to maintain day and shelter services during the COVID-19 pandemic.

• Coordinated with Director of Infrastructure to maintain operations during office and shelter renovations.

• Supported the Director of Operations in cash donation processing, apprentice paystubs, and general administrative services

• Assisted in onboarding the 2020 Director of Human Resources to update HR-related materials and procedures.

• Oversaw the front desk to greet guests, volunteers, donors, and external nonprofit directors and to respond to administrative needs.

Case Management

Case Manager

Aug. 2019 - Aug. 2020

• Aided in rapidly resolving youth homelessness through creative solutions and acute financial support.

• Supported clients in addressing barriers to housing, financial independence, and personal and interpersonal wellness.

• Attended weekly case conferences to advocate for clients to receive subsidized housing based on the clients’ financial status, age, disabilities, citizenship, and life-altering experiences.

Case Management

AmeriCorps

Oct. 2018 - Sept. 2019

• Piloted a cross-sectional survey regarding internal communication methods to reduce departmental siloing.

• Redesigned and facilitated a cohort of 6 clients in acquiring and maintaining employment.

• Piloted an enhanced shelter-oriented program promoting stability for Case Management clients.

• Provided intern-level individualized support and coaching for clients with chronic and unique needs.

• Facilitated training sessions for volunteers to learn the basics of youth homelessness, anti-oppression, and conflict response based on the needs of the shelter guests.

Economic Justice

Housing Justice Fellow

Aug. 2018 - Feb. 2019

• Identified accessible resources for gender diverse communities with housing instability to develop a housing resource guide.

• Developed and applied a comprehensive survey for trans individuals who have experienced homelessness in King County.

Center for Learning and Undergraduate Enrichment

Front Desk Manager

Jan. 2016 - Jun. 2018

• Served as the primary point of contact for administrative and technical issues related to the tutoring center, as well as responding to student crises with discretion and care.

• Managed the setup and breakdown of tutoring-related equipment, ensuring seamless operations.

• Assisted in the recruitment process, including interviewing, onboarding, conducting orientations, and facilitating a weekly course for tutors to enhance their skills and effectiveness.